Pre-Op Instruction Reminder Templates (Medical) — WhatsApp Copy & Paste

Pre-op reminders reduce last-minute cancellations and prevent “unprepared patient” situations. They also protect your schedule by confirming the patient received the instructions.

Below are clinic-ready WhatsApp pre-op instruction templates you can copy, paste, and customize. These templates are written to be clear and professional, without including sensitive medical details.

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How to use these pre-op templates (best practice)

Send a pre-op message 72–48 hours before the procedure.
Send a short confirmation message 24 hours before.
Attach your clinic’s pre-op PDF (recommended).
Ask the patient to confirm they received the instructions (RECEIVED / YES).
Avoid including sensitive medical information in the message itself.

Tip: Use attachments for detailed instructions (PDF/images). Keep the WhatsApp text short and clear.

Copy & Paste Pre-Op Instruction Templates

1) Pre-op instructions + attachment (recommended)

Hi [First Name], this is a reminder from [Clinic Name].
Your upcoming appointment is scheduled for [Date] at [Time].

Please review the pre-op instructions attached and reply RECEIVED to confirm you got them.

— [Clinic Name]
[Phone]

2) Pre-op instructions (short + clear)

Hi [First Name], reminder from [Clinic Name]: your appointment is on [Date] at [Time].
Please review the pre-op instructions we sent and reply RECEIVED.

— [Clinic Name] • [Phone]

3) Pre-op instructions + arrival time note

Hi [First Name], reminder from [Clinic Name]. Your appointment is on [Date] at [Time].
Please arrive [10/15/20] minutes early and review the pre-op instructions attached.
Reply RECEIVED to confirm you received the instructions.

— [Clinic Name]
[Phone]

4) Pre-op instructions + “questions?” support tone

Hello [First Name], this is [Clinic Name].
Your appointment is scheduled for [Date] at [Time].

Please review the attached pre-op instructions and reply RECEIVED.
If you have questions, you can reply here or call us at [Phone].

— [Clinic Name]

5) Pre-op instructions + confirmation (YES/NO)

Hi [First Name], reminder from [Clinic Name]. Your appointment is on [Date] at [Time].
Please review the pre-op instructions attached.
Reply YES to confirm you are coming, or NO if you need to reschedule.

— [Clinic Name] • [Phone]

24-hour pre-op confirmation templates

6) 24-hour pre-op confirmation (standard)

Hi [First Name], confirming your appointment tomorrow ([Date]) at [Time] with [Clinic Name].
Please reply YES to confirm, or NO to reschedule.

— [Clinic Name] • [Phone]

7) 24-hour confirmation + “instructions received?”

Hi [First Name], confirming your appointment tomorrow ([Date]) at [Time].
Reply YES to confirm. If you have not received the pre-op instructions, reply INSTRUCTIONS.

— [Clinic Name]
[Phone]

Same-day pre-op reminder templates

8) Same-day reminder (short)

Hi [First Name], reminder from [Clinic Name]: your appointment is today at [Time].
Reply YES to confirm. Please arrive [10/15/20] minutes early.

— [Clinic Name] • [Phone]

9) Same-day reminder + directions shortcut

Hi [First Name], reminder from [Clinic Name]: your appointment is today at [Time].
Reply YES to confirm. Reply ADDRESS for directions or PARKING for parking info.

— [Clinic Name]
[Phone]

Recommended keyword replies for pre-op workflows

Many clinics use simple keyword replies so patients can get what they need quickly:

INSTRUCTIONS = resend pre-op instructions PDF
ADDRESS = directions / location
PARKING = parking info
RECEIVED = patient confirms instructions received
YES / NO = confirm or reschedule

Important: for automated keyword replies to work, the clinic computer must be ON and the software must be OPEN.

Want to automate pre-op reminders?

Reminders For Clinics automates WhatsApp reminders and confirmations, supports attachments, and works without integrations.

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FAQ

Should pre-op instructions be sent as text or as an attachment?

Most clinics send detailed instructions as a PDF attachment and keep the WhatsApp message short and clear.

How far in advance should we send pre-op reminders?

Many clinics send instructions 72–48 hours before, then a confirmation 24 hours before, plus an optional same-day reminder.

Can patients confirm they received the instructions?

Yes. Clinics often ask patients to reply “RECEIVED” to confirm they got the pre-op instructions.