Support & Contact

Contact Us

Have a question about licensing, billing, setup, or how the software works? We respond by email within 24 business hours.

Email support

The fastest way to reach us is by email: info@remindersforclinics.com.

Typical response time

Within 24 business hours (Mon–Fri).
Please include your clinic name and the email you used for purchase (if applicable).

What we can help with

Billing & licensing (1 license = 1 computer)
Installation on Windows clinic computers
How reminders work (confirmations, instructions & follow-ups)
Troubleshooting and technical questions
Templates and best practices to reduce no-shows

Before you email

If your message is about billing, include your PayPal receipt email.
If your message is technical, include a screenshot of the issue.
If you have more than one clinic computer, mention how many computers you use.

No phone support

We support clinics by email to ensure fast, documented responses and clear instructions. You also get step-by-step video tutorials for setup and daily use.

About Reminders for Clinics

Reminders for Clinics is appointment reminder software designed for small and mid-size private practices. Clinics use it to reduce missed appointments (no-shows) by automating confirmations, instructions, and follow-up messages.

The system runs locally on your clinic computer (Windows). It does not require integrations or third-party cloud storage, and it supports privacy-first workflows that help clinics communicate with patients responsibly.

Frequently asked questions

How long does it take to get a reply?

We respond by email within 24 business hours (Mon–Fri). Many questions are answered faster.

Do you provide installation help?

Yes. We provide step-by-step video tutorials and written guidance for installation and setup on Windows clinic computers.

Is patient data stored in the cloud?

No. The software runs locally and does not store patient data on third-party cloud servers. See our Privacy Policy for details.

I have more than one clinic computer — what should I buy?

One license equals one computer. If your clinic sends reminders from multiple computers, each computer needs its own license. Our Billing & Licensing page explains this in detail.